An interactive microlearning course designed to help learners communicate clearly and respectfully in a diverse workplace.
Overview
The Problem
Communication can become challenging when people have different communication styles, cultural backgrounds, or primary languages, making collaboration more difficult.
Audience
Employees working in diverse teams, including those who communicate with colleagues, clients, or customers from different linguistic backgrounds.
Goal
Learners will identify strategies for communicating with English as a second language learners and distinguish between effective and ineffective communication practices.
Solution
A self-paced Rise course that introduces practical communication strategies through interactive content and knowledge checks
Process
Analysis
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Researched common communication barriers that occur in diverse workplaces.
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Identified key practices that support English as a second language learners.
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Defined measurable learning objectives.
Design
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Organized content into focused learning sections.
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Created visuals and a color palette to aid in learner engagement.
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Designed interactive activities that encourage reinforcement of key concepts.
Development
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Wrote the instructional content and assessment questions aligned with course objectives.
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​Built the course in Articulate Rise (Text and interactive blocks).
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Applied plain language principles throughout the course to demonstrate effective communication practices and improve accessibility.
Implementation
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Tested the course to ensure all interactions, links, and functionality worked as intended.
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Shared the course with another reviewer to gather feedback, (identify potential issues and verify that it functioned correctly across different devices and screen sizes).
Evaluation
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Reflected on the course after development to identify opportunities for improvement in learner engagement, clarity, and overall user experience.
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Used feedback from peer review and testing to make revisions before finalizing the project.
Key Design Decisions
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Kept content concise and focused for maximum flexibility and accessibility.
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Incorporated role-play scenarios with realistic examples to help learners practice and apply effective communication strategies.
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Used plain language to model clear communication throughout the course.
Tools Used
Articulate Rise 360 and Procreate.
How I would improve
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​Incorporate branching interactions so learners can explore the outcomes of different communication choices and receive targeted feedback.